Math & Grammar
Dear Verizon,
Please review you math and grammar rules. It appears that your marketing, sales, billing and service personnel are having trouble with these basic subjects.
Math – point zero two cents do not equal point zero two dollars.
Grammar – the words can and may imply choice, they do not mean the same thing as must, which implies a requirement.
RJ
Dear Potential Verizon Customer,
While I haven’t been lucky enough to run into the mathematics errors, the trials of the people who have are easily found. If you want to know how low the math skills have sunk in the business world Google .002 and Verizon.
My issue with Verizon is that the saying you “may or can” do something and saying you “must” do something are not the same thing. Also, when you go to a car dealership and take a Test Drive, there are certain things that you assume. The first thing I assume is that if I don’t like the car and I give it back to dealer, they are going to say thank you and we are done with our conversation. What I don’t expect is for the dealer to measure the gas tank and charge me for the fuel used.
So if you decide to take up Verizon on their Test Drive Program and you decide to give their car back; unless you transfer the number to another carrier they claim that you don’t qualify under the Test Drive Program. If you just cancel their service, they’ll say you are under their Worry Free Program. The difference between the two in my case amounted to almost a $100.00.
RJ